Citibank was accused of violation under the Telephone Consumer Protection Act. The class action has been filed against Citibank and the amount of the class action is $29.5 million. It is claimed that Citibank is involved in the activity of unauthorized robocalls. The robocalls were to the non-customer of Citibank and the calls asked the persons to resolve the payments of due credit card accounts. Citibank does not ask for the consent of the non-customers of the bank, which leads to the violation of the TCPA Act.
The people who have received such robocalls from Citibank and face financial losses will get compensation from Citibank. The whole details of the compensation are written in the Class Suit against Citibank. The person will get different compensation based on several criteria and the amount of compensation will vary from $350 to $850. The compensation amount also depends on the number of people who apply for the claim and the number of people who are eligible for the claim. The affected people must submit the Citibank claim form within the timeline.
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What is the TCPA, and How Did Citibank Allegedly Violate It?
The Telephone Consumer Protection Act -TCPA- was legislated in 1991. The purpose of the TCPA Act is to protect the customers. The customer can not receive unwanted telemarketing calls or spam messages, and also robocalls can not be done without the consent of the customer. The companies can not go for automated calls, if there are automated calls, the consent of the person is required. The law was established to protect the customer from unwanted calls.
Citibank has made the mistake of performing robocalls and automated calls to the persons, This is the first mistake and the second mistake is that the calls are done for the non-customer of Citibank. The Citibank asks the non-customers to pay the credit card overdue money. As the customer did not give consent for the call from Citibank, Citibank has violated the TCPA Act.
As per recent updates, Citibank is ready for the settlement to avoid the litigation charges and Citibank does not agree that the bank has done anything wrong with the customers.
Who is Eligible for the Settlement?
There are some criteria on which eligibility for the Citibank Claim is decided, check below.
- Timeframe: The person who receives the automated call from Citibank from 15 AUG 2014 to 31 July 2024 is eligible for the claim.
- Recipient Status: The person should not be a customer of Citibank at the time when he received the call.
- Nature of the Calls: Citibank will consider the calls that are made specific to the past-due credit card accounts.
Citibank Lawsuit Settlement Amount
The Citibank has agreed to the settlement amount of $29.5 million. The people who meet the eligibility for the Citibank claim are required to apply for the claim. The claim amount for one person will be from $350 to $850 under the Citibank Settlement. The amount will depend on how many claims will be filed and then Citibank will distribute the claim amount among all of the eligible persons.
Note: The last date to submit the claim form on the Citibank website is 20 Dec 2024.
There will be a final hearing for the Citibank claim on 14 Jan 2025. Then, the court will decide whether the claim should be given to the person or not.
How to File a Claim?
The person who has been affected by the robocalls from Citibank also meets other eligibility like calls in the period from August 2014 and July 2024 have to apply for the claim. The steps to apply for the claim of Citibank are given below.
- The person has to open the online portal of Citibank. The link is here https://www.headtcpasettlement.com/.
- Then, open the link where you have to fill out the Citibank claim application form.
- You need to mention the name of the person and the phone number on which the call is received from Citibank.
- Also, submit the documents if you have them related to the call.
- Then, recheck the Citibank claim form data.
- Click on the submit button to submit the Citibank claim form.
- You will receive a confirmation message from Citibank.
- The people must stay connected with the Citibank portal for the latest updates.
- The last date to fill out the Citibank claim form is 20/12/2024, ensure to submit the form before that.
What Happens Next?
Citibank has started the portal to accept the applications for the claim. There is the next hearing in the court in Jan 2025. The court will check the number of people who apply for the claim and then the amount for one person will be decided by the court. If the number of claim applications is few, the claim amount will be more nearly $850. You must keep yourself updated about the lattes news of Citibank Claim.